Okaeri Locker Terms of Service (English Translation)

Article 1 (Definitions)

• "Application Form" refers to the 'Okaeri Locker Application' screen on the Company's designated website.

• "User" refers to an individual who applies to use the Facility and is accepted by the Company.

• "Facility" refers to the rental space provided by the Company to the User.

• "Space" refers to a unit of rental within the Facility.

• "Stored Items" refers to the personal property placed in the Facility by the User.

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Article 2 (Application and Formation of Storage Space Usage Contract)
A person wishing to use the Facility must complete the necessary details on the Company's website application screen and click "Checkout" or by similar means. At this time, identification must be presented, and payment must be made.
Upon the Company's acceptance, and subject to compliance with these Terms, related contracts, and usage rules, a storage space usage contract ("the Contract") shall be established between the Company and the User.
 
Article 3 (Purpose of the Contract)
The Company leases the Facility to the User in accordance with this Contract, on a per-space basis. Each space generally accommodates luggage with a combined length of up to 200 cm.
At the start of the lease, the Company receives and stores items sent by the User, and at the end, ships them to the User's designated address in Japan.
The Contract is for leasing purposes only; the Company does not assume custody or possession of stored items.
 
Article 4 (Restrictions on Use)
The following items may not be stored in the Facility:

• Items exceeding 30 kg per space.

• Cash, securities, cashbooks, certificates, seals, or valuables (e.g., precious metals, antiques, important documents, cards, cameras, PCs).

• Combustibles, explosives, flammable, toxic, or hazardous materials (e.g., gasoline, kerosene, oil).

• Items that emit foul odors, are unsanitary, or fragile.

• Animals or plants.

• Items prohibited by law (e.g., weapons).

• Any other items deemed unsuitable for storage.

 
Article 5 (Contract Term)
The contract period shall be as stated in the Application Form. Unless either party notifies otherwise at least seven (7) days before expiration, the contract automatically renews for one month and continues in the same manner thereafter.
 
Article 6 (Termination of Contract)
By the end of the final month, the User must remove stored items, restore the Facility to its original condition, and return it.
Users may request return shipping of stored items up to five (5) days before termination.
If items remain after handover and no return request is made, ownership shall be deemed abandoned, and the Company may dispose of them at the User's expense.
 
Article 7 (Usage Fees)
Monthly fee: 10,000 yen per space.
Fees accrue on the 1st of the following month and are calculated monthly.
Shipping costs for sending items are borne by the User.
Return handling fees: 6,000 yen (10,000 yen for Okinawa or remote islands).
All payments must be made via PayPal at the time of application.
For contract renewals, the renewal fee must be paid via PayPal by the 7th of the renewal month.
Contracts automatically renew unless a return request is submitted five (5) days before month-end.
No refunds are made for early termination or early shipment of stored items.
 
Article 8 (Compensation for Damages)
Users shall compensate the Company for repair, cleaning, or extermination costs if they damage or soil the Facility in violation of this Contract.
The Company shall not be liable for loss, theft, destruction, or damage to stored items, except in cases of intent or gross negligence.
The Company shall not be liable for damages caused by:

1. Natural disasters (earthquake, fire, tsunami, flood, storm, etc.), war, riots, theft, labor disputes, pests, poor packing, government orders, or unavoidable events.

2. Following the User's instructions.

3. Unlawful acts committed or assisted by the User or their employees.

4. Inherent defects of stored items (e.g., mold, rust, decay, discoloration).

5. Items in violation of this Contract.

If liability is recognized, compensation is limited to 20,000 yen per space.
 
Article 9 (Emergency Measures)
The Company may open the Facility and take necessary measures in the following cases:

1. When required by law.

2. When a violation of this Contract is confirmed.

3. In emergencies such as fire, abnormal conditions of stored items, or imminent danger.

 
Article 10 (Repairs and Relocation)
If repairs or unavoidable circumstances require temporary withdrawal of items or relocation of the Facility, the User must comply promptly.
 
Article 11 (Prohibition of Transfer or Sublease)
The User may not assign, sublease, or pledge any rights under this Contract.
 
Article 12 (Termination of Service)
If the Company discontinues the service for its own reasons, it shall notify Users three (3) months in advance via its website and registered email address.
Users must provide return destinations and timing; otherwise, unclaimed items will be deemed abandoned and disposed of.
 
Article 13 (Notices)
Notices to Users shall be sent to the registered email address on the Application Form, unless the User has submitted updated information. Notices are deemed effective once delivered to the User's mail server.
For minor changes or non-prejudicial matters, notices may be posted on the Company's website or at the Facility.
Users must promptly notify the Company of any changes to their registered information (name, address, email, etc.).
 
Article 14 (Matters Not Covered)
Any matters not provided for in these Terms shall be resolved through good-faith discussions between the Company and the User.